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Journal Articles

Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Edward C. Malthouse, Alexander Buoye, Nathaniel Line, Dahlia El-Manstrly, Tarik Dogru, Jay Kandampully

Journal of Service Management (2019) 30 (4): 507–518.

https://doi.org/10.1108/JOSM-12-2018-0381

Published: 19 August 2019

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Journal Articles

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Alexander Buoye, Yuliya Komarova Loureiro, Sertan Kabadayi, Mohammad G. Nejad, Timothy L. Keiningham, Lerzan Aksoy, Jason Allsopp

Journal of Service Management (2016) 27 (4): 434–459.

https://doi.org/10.1108/JOSM-05-2015-0157

Published: 15 August 2016

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Journal Articles

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

Timothy Lee Keiningham, Bruce Cooil, Edward C Malthouse, Bart Lariviere, Alexander Buoye, Lerzan Aksoy, Arne De Keyser

Journal of Service Management (2015) 26 (1): 2–43.

https://doi.org/10.1108/JOSM-12-2013-0345

Published: 16 March 2015

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Journal Articles

The cumulative effect of satisfaction with discrete transactions on share of wallet

Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye

Journal of Service Management (2014) 25 (3): 310–333.

https://doi.org/10.1108/JOSM-08-2012-0163

Published: 10 June 2014

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Journal Articles

Data‐driven services marketing in a connected world

V. Kumar, Veena Chattaraman, Carmen Neghina, Bernd Skiera, Lerzan Aksoy, Alexander Buoye, Joerg Henseler

Journal of Service Management (2013) 24 (3): 330–352.

https://doi.org/10.1108/09564231311327021

Published: 14 June 2013

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Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

The cumulative effect of satisfaction with discrete transactions on share of wallet

Data‐driven services marketing in a connected world

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