Jay Kandampully
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Journal Articles

Guest editorial: Multi-stakeholder engagement and responsible business

Sertan Kabadayi, Yuliya Komarova, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (4): 461–463.
https://doi.org/10.1108/JOSM-07-2024-524
Published: 17 July 2024
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Journal Articles

A 5C model of responsible service leadership: learning from living systems to play the infinite game

Reut Livne-Tarandach, Joan Ball, Poonam Arora, Ayse Yemiscigil, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (4): 525–546.
https://doi.org/10.1108/JOSM-12-2023-0506
Published: 27 June 2024
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Journal Articles

Linking servicescape and experiencescape: creating a collective focus for the service industry

Jay Kandampully, Anil Bilgihan, Sally Mohamed Amer
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (2): 316–340.
https://doi.org/10.1108/JOSM-08-2021-0301
Published: 28 February 2022
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Journal Articles

The role of service firms in societal health: the case for symbiotic value

Lerzan Aksoy, Linda Alkire (née Nasr), Jay Kandampully, Laura Kemppainen, Lu Kong, Laura E. McClelland
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 1041–1058.
https://doi.org/10.1108/JOSM-11-2019-0350
Published: 14 October 2020
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Journal Articles

Enterprise feedback management (EFM): what lies beyond the hype?

Lerzan Aksoy, Sabine Benoit, Shreekant G. Joag, Jay Kandampully, Timothy Lee Keiningham, An L. Yan
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (1): 53–69.
https://doi.org/10.1108/JOSM-03-2020-0070
Published: 28 July 2020
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Journal Articles

Moving forward and making an impact in service research: from research priorities to research methodologies

Bart Lariviere, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 521–523.
https://doi.org/10.1108/JOSM-10-2019-414
Published: 15 November 2019
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Journal Articles

Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Edward C. Malthouse, Alexander Buoye, Nathaniel Line, Dahlia El-Manstrly, Tarik Dogru, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (4): 507–518.
https://doi.org/10.1108/JOSM-12-2018-0381
Published: 19 August 2019
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Journal Articles

Frontline Service Technology infusion: conceptual archetypes and future research directions

Arne De Keyser, Sarah Köcher, Linda Alkire (née Nasr), Cédric Verbeeck, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (1): 156–183.
https://doi.org/10.1108/JOSM-03-2018-0082
Published: 08 January 2019
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Journal Articles

Showcasing the diversity of service research: Theories, methods, and success of service articles

Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (5): 810–836.
https://doi.org/10.1108/JOSM-05-2017-0102
Published: 12 October 2017
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Journal Articles

Why are Generation Y consumers the most likely to complain and repurchase?

Raquel Reis Soares, Ting Ting (Christina) Zhang, João F. Proença, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (3): 520–540.
https://doi.org/10.1108/JOSM-08-2015-0256
Published: 19 June 2017
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Journal Articles

Editorial

Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (2)
https://doi.org/10.1108/JOSM-02-2016-0045
Published: 18 April 2016
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Journal Articles

Online customer engagement: Creating social environments through brand community constellations

Wafa Hammedi, Jay Kandampully, Ting Ting (Christina) Zhang, Lucille Bouquiaux
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (5): 777–806.
https://doi.org/10.1108/JOSM-11-2014-0295
Published: 19 October 2015
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Journal Articles

Learning from socially driven service innovation in emerging economies

Javier Reynoso, Jay Kandampully, Xiucheng Fan, Hanna Paulose
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (1): 156–176.
https://doi.org/10.1108/JOSM-11-2013-0313
Published: 16 March 2015
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Journal Articles

Understanding Generation Y and their use of social media: a review and research agenda

Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Nanne Migchels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, David Solnet
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 245–267.
https://doi.org/10.1108/09564231311326987
Published: 14 June 2013
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Journal Articles

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Bart Larivière, Herm Joosten, Edward C. Malthouse, Marcel van Birgelen, Pelin Aksoy, Werner H. Kunz, Ming‐Hui Huang
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 268–293.
https://doi.org/10.1108/09564231311326996
Published: 14 June 2013
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Journal Articles

Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence

Vera Blazevic, Wafa Hammedi, Ina Garnefeld, Roland T. Rust, Timothy Keiningham, Tor W. Andreassen, Naveen Donthu, Walter Carl
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 294–313.
https://doi.org/10.1108/09564231311327003
Published: 14 June 2013
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Journal Articles

Consumer perceptions of service constellations: implications for service innovation

Allard C.R. van Riel, Giulia Calabretta, Paul H. Driessen, Bas Hillebrand, Ashlee Humphreys, Manfred Krafft, Sander F.M. Beckers
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 314–329.
https://doi.org/10.1108/09564231311327012
Published: 14 June 2013
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Journal Articles

Connections, communities, and collaboration: service sustainability in the digital age

Lerzan Aksoy, Allard van Riel, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3)
https://doi.org/10.1108/josm.2013.08524caa.001
Published: 14 June 2013
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Journal Articles

Data‐driven services marketing in a connected world

V. Kumar, Veena Chattaraman, Carmen Neghina, Bernd Skiera, Lerzan Aksoy, Alexander Buoye, Joerg Henseler
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 330–352.
https://doi.org/10.1108/09564231311327021
Published: 14 June 2013
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Journal Articles

Managing brands and customer engagement in online brand communities

Jochen Wirtz, Anouk den Ambtman, Josée Bloemer, Csilla Horváth, B. Ramaseshan, Joris van de Klundert, Zeynep Gurhan Canli, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 223–244.
https://doi.org/10.1108/09564231311326978
Published: 14 June 2013
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