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Journal Articles

RAISE: leveraging responsible AI for service excellence

Linda Alkire, Anil Bilgihan, My (Myla) Bui, Alexander John Buoye, Seden Dogan, Seoyoung Kim

Journal of Service Management (2024) 35 (4): 490–511.

https://doi.org/10.1108/JOSM-11-2023-0448

Published: 22 May 2024

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Journal Articles

Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda

Candice L. Marti, Huimin Liu, Gurpreet Kour, Anil Bilgihan, Yu Xu

Journal of Service Management (2024) 35 (3): 438–458.

https://doi.org/10.1108/JOSM-10-2023-0443

Published: 20 March 2024

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Journal Articles

Linking servicescape and experiencescape: creating a collective focus for the service industry

Jay Kandampully, Anil Bilgihan, Sally Mohamed Amer

Journal of Service Management (2023) 34 (2): 316–340.

https://doi.org/10.1108/JOSM-08-2021-0301

Published: 28 February 2022

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Journal Articles

Building organizational resilience with digital transformation

Zeya He, Huiling Huang, Hyeyoon Choi, Anil Bilgihan

Journal of Service Management (2023) 34 (1): 147–171.

https://doi.org/10.1108/JOSM-06-2021-0216

Published: 24 January 2022

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Journal Articles

Information technology and Baumol's cost disease in healthcare services: a research agenda

Sunil Mithas, Charles F. Hofacker, Anil Bilgihan, Tarik Dogru, Vanja Bogicevic, Ajit Sharma

Journal of Service Management (2020) 31 (5): 911–937.

https://doi.org/10.1108/JOSM-11-2019-0339

Published: 18 June 2020

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RAISE: leveraging responsible AI for service excellence

Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda

Linking servicescape and experiencescape: creating a collective focus for the service industry

Building organizational resilience with digital transformation

Information technology and Baumol's cost disease in healthcare services: a research agenda

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