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Journal Articles

RAISE: leveraging responsible AI for service excellence

Available to Purchase
Linda Alkire, Anil Bilgihan, My (Myla) Bui, Alexander John Buoye, Seden Dogan, Seoyoung Kim
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (4): 490–511.
https://doi.org/10.1108/JOSM-11-2023-0448
Published: 22 May 2024
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Journal Articles

Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation

Open Access
Lerzan Aksoy, Alexander John Buoye, Maja Fors, Timothy Lee Keiningham, Sara Rosengren
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (4-5): 565–577.
https://doi.org/10.1108/JOSM-11-2021-0428
Published: 29 April 2022
View article titled, Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation
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Journal Articles

Parents' burdens of service for children with ASD – implications for service providers

Open Access
Anu Helkkula, Alexander John Buoye, Hyeyoon Choi, Min Kyung Lee, Stephanie Q. Liu, Timothy Lee Keiningham
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 1015–1039.
https://doi.org/10.1108/JOSM-01-2020-0011
Published: 24 July 2020
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