Skip to Main Content
Zeya He
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Mediating service experiences with online photos: the role of consumers' perceptions of the mediated servicescape

Available to Purchase
Zeya He, Laurie Wu, Xiang (Robert) Li
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 657–695.
https://doi.org/10.1108/JOSM-11-2021-0429
Published: 21 December 2022
View article titled, Mediating service experiences with online photos: the role of consumers' perceptions of the mediated servicescape
Open the PDF for Mediating service experiences with online photos: the role of consumers' perceptions of the mediated servicescape in another window
Add to Citation Manager for Mediating service experiences with online photos: the role of consumers' perceptions of the mediated servicescape
Includes: Supplementary data
Journal Articles

Building organizational resilience with digital transformation

Available to Purchase
Zeya He, Huiling Huang, Hyeyoon Choi, Anil Bilgihan
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (1): 147–171.
https://doi.org/10.1108/JOSM-06-2021-0216
Published: 24 January 2022
View article titled, Building organizational resilience with digital transformation
Open the PDF for Building organizational resilience with digital transformation in another window
Add to Citation Manager for Building organizational resilience with digital transformation
Journal Articles

Robotic involvement in the service encounter: a value-centric experience framework and empirical validation

Available to Purchase
Laurie Wu, Alei Fan, Yang Yang, Zeya He
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (5): 783–812.
https://doi.org/10.1108/JOSM-12-2020-0448
Published: 09 June 2021
View article titled, Robotic involvement in the service encounter: a value-centric experience framework and empirical validation
Open the PDF for Robotic involvement in the service encounter: a value-centric experience framework and empirical validation in another window
Add to Citation Manager for Robotic involvement in the service encounter: a value-centric experience framework and empirical validation
Journal Articles

Creating innovation that drives authenticity

Available to Purchase
Timothy Lee Keiningham, Zeya He, Bas Hillebrand, Jichul Jang, Courtney Suess, Laurie Wu
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (3): 369–391.
https://doi.org/10.1108/JOSM-12-2018-0383
Published: 03 June 2019
View article titled, Creating innovation that drives authenticity
Open the PDF for Creating innovation that drives authenticity in another window
Add to Citation Manager for Creating innovation that drives authenticity
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal