A. Parasuraman
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Journal Articles

Learning from the pioneering founders of the service research field

David E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 605–630.
https://doi.org/10.1108/JOSM-03-2023-0121
Published: 08 June 2023
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Journal Articles

More than a feeling? Toward a theory of customer delight

A. Parasuraman, Joan Ball, Lerzan Aksoy, Timothy Lee Keiningham, Mohamed Zaki
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (1): 1–26.
https://doi.org/10.1108/JOSM-03-2019-0094
Published: 05 May 2020
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Journal Articles

Linking service design to value creation and service research

Tor Wallin Andreassen, Per Kristensson, Line Lervik-Olsen, A Parasuraman, Janet R McColl-Kennedy, Bo Edvardsson, Maria Colurcio
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 21–29.
https://doi.org/10.1108/JOSM-04-2015-0123
Published: 21 March 2016
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Journal Articles

Understanding Generation Y and their use of social media: a review and research agenda

Ruth N. Bolton, A. Parasuraman, Ankie Hoefnagels, Nanne Migchels, Sertan Kabadayi, Thorsten Gruber, Yuliya Komarova Loureiro, David Solnet
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 245–267.
https://doi.org/10.1108/09564231311326987
Published: 14 June 2013
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Journal Articles

Crowd‐funding: transforming customers into investors through innovative service platforms

Andrea Ordanini, Lucia Miceli, Marta Pizzetti, A. Parasuraman
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 443–470.
https://doi.org/10.1108/09564231111155079
Published: 09 August 2011
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