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Leonard L. Berry
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Journal Articles
Purpose ignited: the transformative power of epiphanies in driving social profit orientation
Open Access
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (6): 1–25.
Published: 11 December 2025
Journal Articles
Learning from the pioneering founders of the service research field
Available to PurchaseDavid E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (4): 605–630.
Published: 08 June 2023
Journal Articles
Designing connection into healthcare services
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (5): 861–868.
Published: 30 October 2020
