Raymond P. Fisk
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

A Transformative Service Research viewpoint on responsible aging

Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management 1–6.
https://doi.org/10.1108/JOSM-03-2025-0143
Published: 06 November 2025
View article titled, A Transformative Service Research viewpoint on responsible aging
Open the PDF for A Transformative Service Research viewpoint on responsible aging in another window
Add to Citation Manager for A Transformative Service Research viewpoint on responsible aging
Journal Articles

Elevating the human experience through service standards: insights from the global refugee crisis

Marek Gnusowski, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (5): 678–692.
https://doi.org/10.1108/JOSM-11-2023-0487
Published: 08 November 2024
View article titled, Elevating the human experience through service standards: insights from the global refugee crisis
Open the PDF for Elevating the human experience through service standards: insights from the global refugee crisis in another window
Add to Citation Manager for Elevating the human experience through service standards: insights from the global refugee crisis
Journal Articles

Cultivating wiser service systems through communication

Edythe Moulton-Tetlock, Sophia Town, Hoori Rafieian, Canan Corus, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (4): 547–569.
https://doi.org/10.1108/JOSM-12-2023-0510
Published: 15 July 2024
View article titled, Cultivating wiser service systems through communication
Open the PDF for Cultivating wiser service systems through communication in another window
Add to Citation Manager for Cultivating wiser service systems through communication
Includes: Supplementary data
Journal Articles

Learning from the pioneering founders of the service research field

David E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 605–630.
https://doi.org/10.1108/JOSM-03-2023-0121
Published: 08 June 2023
View article titled, Learning from the pioneering founders of the service research field
Open the PDF for Learning from the pioneering founders of the service research field in another window
Add to Citation Manager for Learning from the pioneering founders of the service research field
Journal Articles

Enabling a service thinking mindset: practices for the global service ecosystem

Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 580–602.
https://doi.org/10.1108/JOSM-02-2022-0070
Published: 06 December 2022
View article titled, Enabling a service thinking mindset: practices for the global service ecosystem
Open the PDF for Enabling a service thinking mindset: practices for the global service ecosystem in another window
Add to Citation Manager for Enabling a service thinking mindset: practices for the global service ecosystem
Includes: Supplementary data
Journal Articles

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Raymond P. Fisk, Linda Alkire (née Nasr), Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patrício
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (4): 615–635.
https://doi.org/10.1108/JOSM-10-2019-0325
Published: 18 May 2020
View article titled, Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Open the PDF for Elevating the human experience (HX) through service research collaborations: introducing ServCollab in another window
Add to Citation Manager for Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Journal Articles

Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson, Mark Scott Rosenbaum
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (5): 834–858.
https://doi.org/10.1108/JOSM-05-2018-0121
Published: 07 September 2018
View article titled, Design for service inclusion: creating inclusive service systems by 2050
Open the PDF for Design for service inclusion: creating inclusive service systems by 2050 in another window
Add to Citation Manager for Design for service inclusion: creating inclusive service systems by 2050
Journal Articles

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Mahesh Subramony, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, David Walker, David E. Bowen, Raymond P. Fisk, Christian Grönroos, Jochen Wirtz
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (5): 837–865.
https://doi.org/10.1108/JOSM-02-2017-0055
Published: 03 October 2017
View article titled, Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
Open the PDF for Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries in another window
Add to Citation Manager for Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries
Journal Articles

Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels

Gabriela Beirão, Lia Patrício, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (2): 227–249.
https://doi.org/10.1108/JOSM-11-2015-0357
Published: 18 April 2017
View article titled, Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
Open the PDF for Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels in another window
Add to Citation Manager for Value cocreation in service ecosystems: Investigating health care at the micro, meso, and macro levels
Journal Articles

Exposing Pinocchio customers: investigating exaggerated service stories

Lloyd C. Harris, Raymond P. Fisk, Hana Sysalova
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (2): 63–90.
https://doi.org/10.1108/JOSM-06-2015-0193
Published: 18 April 2016
View article titled, Exposing Pinocchio customers: investigating exaggerated service stories
Open the PDF for Exposing Pinocchio customers: investigating exaggerated service stories in another window
Add to Citation Manager for Exposing Pinocchio customers: investigating exaggerated service stories
Journal Articles

Understanding value co-creation in complex services with many actors

Nelson Pinho, Gabriela Beirão, Lia Patrício, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 470–493.
https://doi.org/10.1108/JOSM-02-2014-0055
Published: 12 August 2014
View article titled, Understanding value co-creation in complex services with many actors
Open the PDF for Understanding value co-creation in complex services with many actors in another window
Add to Citation Manager for Understanding value co-creation in complex services with many actors
Journal Articles

Customer experience modeling: from customer experience to service design

Jorge Teixeira, Lia Patrício, Nuno J. Nunes, Leonel Nóbrega, Raymond P. Fisk, Larry Constantine
Journal: Journal of Service Management
Journal of Service Management (2012) 23 (3): 362–376.
https://doi.org/10.1108/09564231211248453
Published: 22 June 2012
View article titled, Customer experience modeling: from customer experience to service design
Open the PDF for Customer experience modeling: from customer experience to service design in another window
Add to Citation Manager for Customer experience modeling: from customer experience to service design
Journal Articles

Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters

Thorsten Gruber, Fabricio Frugone
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 491–521.
https://doi.org/10.1108/09564231111155097
Published: 09 August 2011
View article titled, Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Open the PDF for Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters in another window
Add to Citation Manager for Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Journal Articles

A brief history of SERVSIG

Raymond P. Fisk, Lia Patrício
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4)
https://doi.org/10.1108/josm.2011.08522daa.001
Published: 09 August 2011
View article titled, A brief history of SERVSIG
Add to Citation Manager for A brief history of SERVSIG
Journal Articles

An expanded servicescape perspective

Mark S. Rosenbaum, Carolyn Massiah
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 471–490.
https://doi.org/10.1108/09564231111155088
Published: 09 August 2011
View article titled, An expanded servicescape perspective
Open the PDF for An expanded servicescape perspective in another window
Add to Citation Manager for An expanded servicescape perspective
Journal Articles

Strategy and structure configurations for services within product‐centric businesses

Chris Raddats, Jamie Burton
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 522–539.
https://doi.org/10.1108/09564231111155105
Published: 09 August 2011
View article titled, Strategy and structure configurations for services within product‐centric businesses
Open the PDF for Strategy and structure configurations for services within product‐centric businesses in another window
Add to Citation Manager for Strategy and structure configurations for services within product‐centric businesses
Journal Articles

Does service‐dominant design result in a better service system?

Bo Edvardsson, Gloria Ng, Choo Zhi Min, Robert Firth, Ding Yi
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 540–556.
https://doi.org/10.1108/09564231111155114
Published: 09 August 2011
View article titled, Does service‐dominant design result in a better service system?
Open the PDF for Does service‐dominant design result in a better service system? in another window
Add to Citation Manager for Does service‐dominant design result in a better service system?
Journal Articles

Crowd‐funding: transforming customers into investors through innovative service platforms

Andrea Ordanini, Lucia Miceli, Marta Pizzetti, A. Parasuraman
Journal: Journal of Service Management
Journal of Service Management (2011) 22 (4): 443–470.
https://doi.org/10.1108/09564231111155079
Published: 09 August 2011
View article titled, Crowd‐funding: transforming customers into investors through innovative service platforms
Open the PDF for Crowd‐funding: transforming customers into investors through innovative service platforms in another window
Add to Citation Manager for Crowd‐funding: transforming customers into investors through innovative service platforms
Journal Articles

The Development and Emergence of Services Marketing Thought

Stephen W. Brown, Raymond P. Fisk, Mary Jo Bitner
Journal: Journal of Service Management
International Journal of Service Industry Management (1994) 5 (1): 21–48.
https://doi.org/10.1108/09564239410051894
Published: 01 March 1994
View article titled, The Development and Emergence of Services Marketing Thought
Open the PDF for The Development and Emergence of Services Marketing Thought in another window
Add to Citation Manager for The Development and Emergence of Services Marketing Thought
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal