Alison M. Dean
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Journal Articles

Design for service inclusion: creating inclusive service systems by 2050

Raymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson, Mark Scott Rosenbaum
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (5): 834–858.
https://doi.org/10.1108/JOSM-05-2018-0121
Published: 07 September 2018
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Journal Articles

Links between organisational and customer variables in service delivery: Evidence, contradictions and challenges

Alison M. Dean
Journal: Journal of Service Management
International Journal of Service Industry Management (2004) 15 (4): 332–350.
https://doi.org/10.1108/09564230410552031
Published: 01 September 2004
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