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Journal Articles

Enabling a service thinking mindset: practices for the global service ecosystem

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Linda Alkire, Rebekah Russell-Bennett, Josephine Previte, Raymond P. Fisk
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 580–602.
https://doi.org/10.1108/JOSM-02-2022-0070
Published: 06 December 2022
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Includes: Supplementary data
Journal Articles

Design for service inclusion: creating inclusive service systems by 2050

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Raymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson, Mark Scott Rosenbaum
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (5): 834–858.
https://doi.org/10.1108/JOSM-05-2018-0121
Published: 07 September 2018
View article titled, Design for service inclusion: creating inclusive service systems by 2050
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