David E. Bowen
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Journal Articles

Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications

Anders Gustafsson, Delphine Caruelle, David E. Bowen
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (3): 333–356.
https://doi.org/10.1108/JOSM-02-2024-0072
Published: 24 April 2024
View article titled, Customer experience (CX), employee experience (EX) and human experience (HX): introductions, interactions and interdisciplinary implications
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Journal Articles

An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

David E. Bowen
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (1): 1–21.
https://doi.org/10.1108/JOSM-10-2023-0424
Published: 08 January 2024
View article titled, An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes
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Journal Articles

Learning from the pioneering founders of the service research field

David E. Bowen, Raymond P. Fisk, John E.G. Bateson, Leonard L. Berry, Mary Jo Bitner, Stephen W. Brown, Richard B. Chase, Bo Edvardsson, Christian Grönroos, A. Parasuraman, Benjamin Schneider, Valarie A. Zeithaml
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (4): 605–630.
https://doi.org/10.1108/JOSM-03-2023-0121
Published: 08 June 2023
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Journal Articles

A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom

David E. Bowen
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (1): 1–9.
https://doi.org/10.1108/JOSM-04-2022-0137
Published: 02 June 2022
View article titled, A tribute to Dr Pierre Eiglier: a service field founder with timeless service wisdom
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Journal Articles

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Raymond P. Fisk, Linda Alkire (née Nasr), Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patrício
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (4): 615–635.
https://doi.org/10.1108/JOSM-10-2019-0325
Published: 18 May 2020
View article titled, Elevating the human experience (HX) through service research collaborations: introducing ServCollab
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Journal Articles

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Mahesh Subramony, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, David Walker, David E. Bowen, Raymond P. Fisk, Christian Grönroos, Jochen Wirtz
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (5): 837–865.
https://doi.org/10.1108/JOSM-02-2017-0055
Published: 03 October 2017
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Journal Articles

Billions of impoverished people deserve to be better served: A call to action for the service research community

Raymond P P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 43–55.
https://doi.org/10.1108/JOSM-04-2015-0125
Published: 21 March 2016
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Journal Articles

Internal service recovery: developing a new construct

David E. Bowen, Robert Johnston
Journal: Journal of Service Management
International Journal of Service Industry Management (1999) 10 (2): 118–131.
https://doi.org/10.1108/09564239910264307
Published: 01 May 1999
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Journal Articles

“Lean” service: in defense of a production‐line approach

David E. Bowen, William E. Youngdahl
Journal: Journal of Service Management
International Journal of Service Industry Management (1998) 9 (3): 207–225.
https://doi.org/10.1108/09564239810223510
Published: 01 August 1998
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Journal Articles

On the relationship between customer participation and satisfaction: two frameworks

Deborah L. Kellogg, William E. Youngdahl, David E. Bowen
Journal: Journal of Service Management
International Journal of Service Industry Management (1997) 8 (3): 206–219.
https://doi.org/10.1108/09564239710185406
Published: 01 August 1997
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Journal Articles

“Service logic”: achieving service system integration

Jane Kingman‐Brundage, William R. George, David E. Bowen
Journal: Journal of Service Management
International Journal of Service Industry Management (1995) 6 (4): 20–39.
https://doi.org/10.1108/09564239510096885
Published: 01 October 1995
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Journal Articles

The Role of Rites of Integration in Service Delivery

Caren Siehl, David E. Bowen, Christine M. Pearson
Journal: Journal of Service Management
International Journal of Service Industry Management (1991) 2 (1): 15–34.
https://doi.org/10.1108/09564239110140311
Published: 01 April 1991
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