Laurel Anderson
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Journal Articles

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Raymond P. Fisk, Linda Alkire (née Nasr), Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom, Lia Patrício
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (4): 615–635.
https://doi.org/10.1108/JOSM-10-2019-0325
Published: 18 May 2020
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Journal Articles

The changing role of the health care customer: review, synthesis and research agenda

Janet R. McColl-Kennedy, Hannah Snyder, Mattias Elg, Lars Witell, Anu Helkkula, Suellen J. Hogan, Laurel Anderson
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (1): 2–33.
https://doi.org/10.1108/JOSM-01-2016-0018
Published: 20 March 2017
View article titled, The changing role of the health care customer: review, synthesis and research agenda
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Journal Articles

Billions of impoverished people deserve to be better served: A call to action for the service research community

Raymond P P. Fisk, Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy Ostrom, Lia Patrício, Javier Reynoso, Roberta Sebastiani
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (1): 43–55.
https://doi.org/10.1108/JOSM-04-2015-0125
Published: 21 March 2016
View article titled, Billions of impoverished people deserve to be better served: A call to action for the service research community
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