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Laura E. McClelland
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Journal Articles
Creating a compassion system to achieve efficiency and quality in health care delivery
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (4): 560–580.
Published: 01 January 2021
Journal Articles
The role of service firms in societal health: the case for symbiotic value
Available to PurchaseLerzan Aksoy, Linda Alkire (née Nasr), Jay Kandampully, Laura Kemppainen, Lu Kong, Laura E. McClelland
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (5): 1041–1058.
Published: 14 October 2020
