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Journal Articles

The role of service firms in societal health: the case for symbiotic value

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Lerzan Aksoy, Linda Alkire (née Nasr), Jay Kandampully, Laura Kemppainen, Lu Kong, Laura E. McClelland
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 1041–1058.
https://doi.org/10.1108/JOSM-11-2019-0350
Published: 14 October 2020
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Journal Articles

Towards a shared understanding of the service experience – a hospitality stakeholder approach

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Ceridwyn King, Enrique Murillo, Wei Wei, Juan Madera, Michael J. Tews, Aviad A. Israeli, Lu Kong
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (3): 410–428.
https://doi.org/10.1108/JOSM-11-2018-0375
Published: 29 May 2019
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