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Journal Articles

Service system well-being: scale development and validation

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Gaurangi Laud, Cindy Yunhsin Chou, Wei Wei Cheryl Leo
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 368–402.
https://doi.org/10.1108/JOSM-06-2021-0224
Published: 22 April 2022
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Includes: Supplementary data
Journal Articles

Service system well-being: conceptualising a holistic concept

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Wei Wei Cheryl Leo, Gaurangi Laud, Cindy Yunhsin Chou
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (6): 766–792.
https://doi.org/10.1108/JOSM-01-2019-0036
Published: 15 November 2019
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Journal Articles

Working consumers’ psychological states in firm-hosted virtual communities

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Wei Wei Cheryl Leo, Cindy Yunhsin Chou, Tom Chen
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (3): 302–325.
https://doi.org/10.1108/JOSM-03-2018-0077
Published: 14 June 2019
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Journal Articles

Towards a shared understanding of the service experience – a hospitality stakeholder approach

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Ceridwyn King, Enrique Murillo, Wei Wei, Juan Madera, Michael J. Tews, Aviad A. Israeli, Lu Kong
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (3): 410–428.
https://doi.org/10.1108/JOSM-11-2018-0375
Published: 29 May 2019
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