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Journal Articles

Creating a compassion system to achieve efficiency and quality in health care delivery

Timothy J. Vogus, Laura E. McClelland, Yuna S.H. Lee, Kathleen L. McFadden, Xinyu Hu

Journal of Service Management (2021) 32 (4): 560–580.

https://doi.org/10.1108/JOSM-05-2019-0132

Published: 01 January 2021

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Journal Articles

Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care

Timothy J. Vogus, Andrew Gallan, Cheryl Rathert, Dahlia El-Manstrly, Alexis Strong

Journal of Service Management (2020) 31 (5): 979–1013.

https://doi.org/10.1108/JOSM-04-2020-0095

Published: 27 August 2020

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