Dahlia El-Manstrly
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Journal Articles

How generative AI companions alleviate situational vulnerability and enhance consumer well-being

Ahmed Gamal Elkattan, Toni Ekroos, Stefan Biscevic, Ruusa Ligthart, Dahlia El-Manstrly
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (3): 451–485.
https://doi.org/10.1108/JOSM-04-2025-0165
Published: 23 March 2026
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Journal Articles

Whose experience is it anyway? Toward a constructive engagement of tensions in patient-centered health care

Timothy J. Vogus, Andrew Gallan, Cheryl Rathert, Dahlia El-Manstrly, Alexis Strong
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 979–1013.
https://doi.org/10.1108/JOSM-04-2020-0095
Published: 27 August 2020
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Journal Articles

Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Edward C. Malthouse, Alexander Buoye, Nathaniel Line, Dahlia El-Manstrly, Tarik Dogru, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (4): 507–518.
https://doi.org/10.1108/JOSM-12-2018-0381
Published: 19 August 2019
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Journal Articles

Enhancing customer loyalty: critical switching cost factors

Dahlia El-Manstrly
Journal: Journal of Service Management
Journal of Service Management (2016) 27 (2): 144–169.
https://doi.org/10.1108/JOSM-09-2015-0291
Published: 18 April 2016
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