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Journal Articles

Smart technologies for healthy aging: conceptual and methodological considerations and research directions

Bart Larivière

Journal of Service Management (2025)

https://doi.org/10.1108/JOSM-05-2025-0231

Published: 11 June 2025

View article titled, Smart technologies for healthy aging: conceptual and methodological considerations and research directions

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Journal Articles

Piloting personalization research through data-rich environments: a literature review and future research agenda

Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière

Journal of Service Management (2023) 34 (3): 520–552.

https://doi.org/10.1108/JOSM-10-2021-0405

Published: 21 June 2022

View article titled, Piloting personalization research through data-rich environments: a literature review and future research agenda

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Includes: Supplementary data

Journal Articles

People–planet–profits for a sustainable world: integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

Bart Larivière, Edith G. Smit

Journal of Service Management (2022) 33 (4-5): 507–519.

https://doi.org/10.1108/JOSM-01-2022-0033

Published: 22 April 2022

View article titled, People–planet–profits for a sustainable world: integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

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Journal Articles

Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq, Katrien Verleye, Bart Larivière, Jeroen Trybou, Paul Gemmel

Journal of Service Management (2021) 32 (3): 438–458.

https://doi.org/10.1108/JOSM-09-2019-0295

Published: 25 June 2020

View article titled, Implications of customer participation in outsourcing non-core services to third parties

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Journal Articles

Moving forward and making an impact in service research: from research priorities to research methodologies

Bart Lariviere, Jay Kandampully

Journal of Service Management (2019) 30 (5): 521–523.

https://doi.org/10.1108/JOSM-10-2019-414

Published: 15 November 2019

View article titled, Moving forward and making an impact in service research: from research priorities to research methodologies

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Journal Articles

A roadmap for driving customer word-of-mouth

Timothy Lee Keiningham, Roland T. Rust, Bart Lariviere, Lerzan Aksoy, Luke Williams

Journal of Service Management (2018) 29 (1): 2–38.

https://doi.org/10.1108/JOSM-03-2017-0077

Published: 08 January 2018

View article titled, A roadmap for driving customer word-of-mouth

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Journal Articles

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

Timothy Lee Keiningham, Bruce Cooil, Edward C Malthouse, Bart Lariviere, Alexander Buoye, Lerzan Aksoy, Arne De Keyser

Journal of Service Management (2015) 26 (1): 2–43.

https://doi.org/10.1108/JOSM-12-2013-0345

Published: 16 March 2015

View article titled, Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

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Journal Articles

The cumulative effect of satisfaction with discrete transactions on share of wallet

Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye

Journal of Service Management (2014) 25 (3): 310–333.

https://doi.org/10.1108/JOSM-08-2012-0163

Published: 10 June 2014

View article titled, The cumulative effect of satisfaction with discrete transactions on share of wallet

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Journal Articles

A longitudinal examination of customer commitment and loyalty

Bart Lariviere, Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Edward C. Malthouse

Journal of Service Management (2014) 25 (1): 75–100.

https://doi.org/10.1108/JOSM-01-2013-0025

Published: 11 March 2014

View article titled, A longitudinal examination of customer commitment and loyalty

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Journal Articles

How technical and functional service quality drive consumer happiness: Moderating influences of channel usage

Arne De Keyser, Bart Lariviere

Journal of Service Management (2014) 25 (1): 30–48.

https://doi.org/10.1108/JOSM-04-2013-0109

Published: 11 March 2014

View article titled, How technical and functional service quality drive consumer happiness: Moderating influences of channel usage

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Journal Articles

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Bart Larivière, Herm Joosten, Edward C. Malthouse, Marcel van Birgelen, Pelin Aksoy, Werner H. Kunz, Ming‐Hui Huang

Journal of Service Management (2013) 24 (3): 268–293.

https://doi.org/10.1108/09564231311326996

Published: 14 June 2013

View article titled, Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

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Journal Articles

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Bart Larivière, Lerzan Aksoy, Bruce Cooil, Timothy L. Keiningham

Journal of Service Management (2011) 22 (1): 39–66.

https://doi.org/10.1108/09564231111106910

Published: 15 March 2011

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Smart technologies for healthy aging: conceptual and methodological considerations and research directions

Piloting personalization research through data-rich environments: a literature review and future research agenda

People–planet–profits for a sustainable world: integrating the triple-P idea in the marketing strategy, implementation and evaluation of service firms

Implications of customer participation in outsourcing non-core services to third parties

Moving forward and making an impact in service research: from research priorities to research methodologies

A roadmap for driving customer word-of-mouth

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

The cumulative effect of satisfaction with discrete transactions on share of wallet

A longitudinal examination of customer commitment and loyalty

How technical and functional service quality drive consumer happiness: Moderating influences of channel usage

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Does satisfaction matter more if a multichannel customer is also a multicompany customer?

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