Skip to Main Content
Edward C Malthouse
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings

Open Access
Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, Patrick De Pelsmacker
Journal: Journal of Service Management
Journal of Service Management (2024) 35 (6): 22–41.
https://doi.org/10.1108/JOSM-05-2023-0219
Published: 08 February 2024
View article titled, Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
Open the PDF for Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings in another window
Add to Citation Manager for Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
Includes: Supplementary data
Journal Articles

The role of recommender systems in fostering consumers' long-term platform engagement

Available to Purchase
Ewa Maslowska, Edward C. Malthouse, Linda D. Hollebeek
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (4-5): 721–732.
https://doi.org/10.1108/JOSM-12-2021-0487
Published: 09 May 2022
View article titled, The role of recommender systems in fostering consumers' long-term platform engagement
Open the PDF for The role of recommender systems in fostering consumers' long-term platform engagement in another window
Add to Citation Manager for The role of recommender systems in fostering consumers' long-term platform engagement
Journal Articles

Impact of network effects on service provider performance in digital business platforms

Available to Purchase
Khadija Ali Vakeel, Edward C. Malthouse, Aimei Yang
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (4): 461–482.
https://doi.org/10.1108/JOSM-04-2020-0120
Published: 26 November 2020
View article titled, Impact of network effects on service provider performance in digital business platforms
Open the PDF for Impact of network effects on service provider performance in digital business platforms in another window
Add to Citation Manager for Impact of network effects on service provider performance in digital business platforms
Journal Articles

Visioning a hospitality-oriented patient experience (HOPE) framework in health care

Available to Purchase
Philippa Hunter-Jones, Nathaniel Line, Jie J. Zhang, Edward C. Malthouse, Lars Witell, Brooke Hollis
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 869–888.
https://doi.org/10.1108/JOSM-11-2019-0334
Published: 08 April 2020
View article titled, Visioning a hospitality-oriented patient experience (HOPE) framework in health care
Open the PDF for Visioning a hospitality-oriented patient experience (HOPE) framework in health care in another window
Add to Citation Manager for Visioning a hospitality-oriented patient experience (HOPE) framework in health care
Journal Articles

Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders

Available to Purchase
Edward C. Malthouse, Alexander Buoye, Nathaniel Line, Dahlia El-Manstrly, Tarik Dogru, Jay Kandampully
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (4): 507–518.
https://doi.org/10.1108/JOSM-12-2018-0381
Published: 19 August 2019
View article titled, Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
Open the PDF for Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders in another window
Add to Citation Manager for Beyond reciprocal: the role of platforms in diffusing data value across multiple stakeholders
Journal Articles

Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing

Available to Purchase
Vijay Viswanathan, Edward C. Malthouse, Ewa Maslowska, Steven Hoornaert, Dirk Van den Poel
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (3): 378–398.
https://doi.org/10.1108/JOSM-09-2016-0241
Published: 10 April 2018
View article titled, Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing
Open the PDF for Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing in another window
Add to Citation Manager for Dynamics between social media engagement, firm-generated content, and live and time-shifted TV viewing
Journal Articles

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

Available to Purchase
Timothy Lee Keiningham, Bruce Cooil, Edward C Malthouse, Bart Lariviere, Alexander Buoye, Lerzan Aksoy, Arne De Keyser
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (1): 2–43.
https://doi.org/10.1108/JOSM-12-2013-0345
Published: 16 March 2015
View article titled, Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet
Open the PDF for Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet in another window
Add to Citation Manager for Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet
Journal Articles

The cumulative effect of satisfaction with discrete transactions on share of wallet

Available to Purchase
Timothy L. Keiningham, Lerzan Aksoy, Edward C. Malthouse, Bart Lariviere, Alexander Buoye
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (3): 310–333.
https://doi.org/10.1108/JOSM-08-2012-0163
Published: 10 June 2014
View article titled, The cumulative effect of satisfaction with discrete transactions on share of wallet
Open the PDF for The cumulative effect of satisfaction with discrete transactions on share of wallet in another window
Add to Citation Manager for The cumulative effect of satisfaction with discrete transactions on share of wallet
Journal Articles

A longitudinal examination of customer commitment and loyalty

Available to Purchase
Bart Lariviere, Timothy L. Keiningham, Bruce Cooil, Lerzan Aksoy, Edward C. Malthouse
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (1): 75–100.
https://doi.org/10.1108/JOSM-01-2013-0025
Published: 11 March 2014
View article titled, A longitudinal examination of customer commitment and loyalty
Open the PDF for A longitudinal examination of customer commitment and loyalty in another window
Add to Citation Manager for A longitudinal examination of customer commitment and loyalty
Journal Articles

Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media

Available to Purchase
Bart Larivière, Herm Joosten, Edward C. Malthouse, Marcel van Birgelen, Pelin Aksoy, Werner H. Kunz, Ming‐Hui Huang
Journal: Journal of Service Management
Journal of Service Management (2013) 24 (3): 268–293.
https://doi.org/10.1108/09564231311326996
Published: 14 June 2013
View article titled, Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
Open the PDF for Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media in another window
Add to Citation Manager for Value fusion: The blending of consumer and firm value in the distinct context of mobile technologies and social media
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal