Jie J. Zhang
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Journal Articles

Visioning a hospitality-oriented patient experience (HOPE) framework in health care

Philippa Hunter-Jones, Nathaniel Line, Jie J. Zhang, Edward C. Malthouse, Lars Witell, Brooke Hollis
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (5): 869–888.
https://doi.org/10.1108/JOSM-11-2019-0334
Published: 08 April 2020
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Journal Articles

A framework for sustainable service system configuration: Exploring value paradoxes with examples from the hospitality industry

Allard C.R. Van Riel, Jie J. Zhang, Lee Phillip McGinnis, Mohammad G. Nejad, Milos Bujisic, Paul A. Phillips
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (3): 349–368.
https://doi.org/10.1108/JOSM-12-2018-0396
Published: 03 June 2019
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Journal Articles

Service operations: what’s next?

Joy M. Field, Liana Victorino, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, Jie J. Zhang
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (1): 55–97.
https://doi.org/10.1108/JOSM-08-2017-0191
Published: 01 February 2018
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Journal Articles

Service operations: what have we learned?

Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan Meyer Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, Jie J. Zhang
Journal: Journal of Service Management
Journal of Service Management (2018) 29 (1): 39–54.
https://doi.org/10.1108/JOSM-08-2017-0192
Published: 05 January 2018
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Journal Articles

Signaling eco-certification: Implications for service coproduction and resource efficiency

Jie J. Zhang, Nitin Joglekar, Rohit Verma
Journal: Journal of Service Management
Journal of Service Management (2014) 25 (4): 494–511.
https://doi.org/10.1108/JOSM-01-2014-0035
Published: 12 August 2014
View article titled, Signaling eco-certification: Implications for service coproduction and resource efficiency
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Journal Articles

Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry

Jie J. Zhang, Nitin Joglekar, Rohit Verma
Journal: Journal of Service Management
Journal of Service Management (2012) 23 (3): 377–399.
https://doi.org/10.1108/09564231211248462
Published: 22 June 2012
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