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Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq, Katrien Verleye, Bart Larivière, Jeroen Trybou, Paul Gemmel

Journal of Service Management (2021) 32 (3): 438–458.

https://doi.org/10.1108/JOSM-09-2019-0295

Published: 25 June 2020

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Journal Articles

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Paul Gemmel

International Journal of Service Industry Management (2007) 18 (4): 443–444.

https://doi.org/10.1108/09564230710778173

Published: 14 August 2007

View article titled, Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

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Journal Articles

Purchased business services influence downstream supply chain members

Darline Vandaele, Paul Gemmel

International Journal of Service Industry Management (2007) 18 (3): 307–321.

https://doi.org/10.1108/09564230710751505

Published: 03 July 2007

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Journal Articles

Strategic Management of Professional Service Firms, 3rd edition

Paul Gemmel

International Journal of Service Industry Management (2006) 17 (5): 518–520.

https://doi.org/10.1108/09564230610689803

Published: 01 October 2006

View article titled, Strategic Management of Professional Service Firms, 3rd edition

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Journal Articles

Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

Paul Gemmel

International Journal of Service Industry Management (2006) 17 (4): 401–403.

https://doi.org/10.1108/09564230610680686

Published: 01 August 2006

View article titled, Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

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Journal Articles

Service Magic: The Art of Amazing Your Customers

Paul Gemmel

International Journal of Service Industry Management (2005) 16 (3): 315.

https://doi.org/10.1108/09564230510601422

Published: 01 July 2005

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Journal Articles

Dealing with productivity and quality indicators in a service environment: some field experiences

Bart Van Looy, Paul Gemmel, Steven Desmet, Roland Van Dierdonck, Steven Serneels

International Journal of Service Industry Management (1998) 9 (4): 359–376.

https://doi.org/10.1108/09564239810228867

Published: 01 October 1998

View article titled, Dealing with productivity and quality indicators in a service environment: some field experiences

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Implications of customer participation in outsourcing non-core services to third parties

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Purchased business services influence downstream supply chain members

Strategic Management of Professional Service Firms, 3rd edition

Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

Service Magic: The Art of Amazing Your Customers

Dealing with productivity and quality indicators in a service environment: some field experiences

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Update search

Implications of customer participation in outsourcing non-core services to third parties

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Purchased business services influence downstream supply chain members

Strategic Management of Professional Service Firms, 3rd edition

Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Proven Tactics That Really Work

Service Magic: The Art of Amazing Your Customers

Dealing with productivity and quality indicators in a service environment: some field experiences

Email alerts

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