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Roland Van Dierdonck
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Journal Articles

Service Operations Management: Improving Service Delivery

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Roland Van Dierdonck
Journal: Journal of Service Management
International Journal of Service Industry Management (2006) 17 (1): 99–100.
https://doi.org/10.1108/09564230610651606
Published: 01 January 2006
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Journal Articles

Dealing with productivity and quality indicators in a service environment: some field experiences

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Bart Van Looy, Paul Gemmel, Steven Desmet, Roland Van Dierdonck, Steven Serneels
Journal: Journal of Service Management
International Journal of Service Industry Management (1998) 9 (4): 359–376.
https://doi.org/10.1108/09564239810228867
Published: 01 October 1998
View article titled, Dealing with productivity and quality indicators in a service environment: some field experiences
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