Katrien Verleye
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Journal Articles

Piloting personalization research through data-rich environments: a literature review and future research agenda

Khalid Mehmood, Katrien Verleye, Arne De Keyser, Bart Larivière
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 520–552.
https://doi.org/10.1108/JOSM-10-2021-0405
Published: 21 June 2022
View article titled, Piloting personalization research through data-rich environments: a literature review and future research agenda
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Includes: Supplementary data
Journal Articles

Realizing the economic and circular potential of sharing business models by engaging consumers

Marie-Julie De Bruyne, Katrien Verleye
Journal: Journal of Service Management
Journal of Service Management (2023) 34 (3): 493–519.
https://doi.org/10.1108/JOSM-08-2021-0318
Published: 06 June 2022
View article titled, Realizing the economic and circular potential of sharing business models by engaging consumers
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Includes: Supplementary data
Journal Articles

Communication in service ecosystems through value propositions: dilemmas and future research avenues

Katrien Verleye, Bryan Reber
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (4-5): 578–588.
https://doi.org/10.1108/JOSM-12-2021-0470
Published: 18 April 2022
View article titled, Communication in service ecosystems through value propositions: dilemmas and future research avenues
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Journal Articles

From third party to significant other for service encounters: a systematic review on third-party roles and their implications

Liliane Abboud, Nabila As'ad, Nicola Bilstein, Annelies Costers, Bieke Henkens, Katrien Verleye
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (4): 533–559.
https://doi.org/10.1108/JOSM-04-2020-0099
Published: 09 December 2020
View article titled, From third party to significant other for service encounters: a systematic review on third-party roles and their implications
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Journal Articles

Implications of customer participation in outsourcing non-core services to third parties

Kaat De Pourcq, Katrien Verleye, Bart Larivière, Jeroen Trybou, Paul Gemmel
Journal: Journal of Service Management
Journal of Service Management (2021) 32 (3): 438–458.
https://doi.org/10.1108/JOSM-09-2019-0295
Published: 25 June 2020
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Journal Articles

Designing, writing-up and reviewing case study research: an equifinality perspective

Katrien Verleye
Journal: Journal of Service Management
Journal of Service Management (2019) 30 (5): 549–576.
https://doi.org/10.1108/JOSM-08-2019-0257
Published: 15 October 2019
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Journal Articles

What causes imbalance in complex service networks? Evidence from a public health service

Katrien Verleye, Elina Jaakkola, Ian R. Hodgkinson, Gyuchan Thomas Jun, Gaby Odekerken-Schröder, Johan Quist
Journal: Journal of Service Management
Journal of Service Management (2017) 28 (1): 34–56.
https://doi.org/10.1108/JOSM-03-2016-0077
Published: 20 March 2017
View article titled, What causes imbalance in complex service networks? Evidence from a public health service
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Journal Articles

The co-creation experience from the customer perspective: its measurement and determinants

Katrien Verleye
Journal: Journal of Service Management
Journal of Service Management (2015) 26 (2): 321–342.
https://doi.org/10.1108/JOSM-09-2014-0254
Published: 20 April 2015
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