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Journal Articles
Showcasing the diversity of service research: Theories, methods, and success of service articles
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2017) 28 (5): 810–836.
Published: 12 October 2017
Journal Articles
Exploring the impact of customer feedback on the well-being of service entities : A TSR perspective
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2014) 25 (4): 531–555.
Published: 12 August 2014
