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Journal Articles

The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation

Rui Sousa, Christopher A. Voss

International Journal of Operations & Production Management (2009) 29 (8): 834–864.

https://doi.org/10.1108/01443570910977715

Published: 17 July 2009

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Journal Articles

Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation

Rui Sousa, Christopher A. Voss

International Journal of Operations & Production Management (2007) 27 (9): 974–997.

https://doi.org/10.1108/01443570710775829

Published: 14 August 2007

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Journal Articles

Rethinking paradigms of service: Service in a virtual environment

Christopher A. Voss

International Journal of Operations & Production Management (2003) 23 (1): 88–104.

https://doi.org/10.1108/01443570310453271

Published: 01 January 2003

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Journal Articles

Benchmarking and operational performance: some empirical results

Christopher A. Voss, Pär Åhlström, Kate Blackmon

International Journal of Operations & Production Management (1997) 17 (10): 1046–1058.

https://doi.org/10.1108/01443579710177059

Published: 01 October 1997

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Journal Articles

Implementing Integrating Technologies: Developing Managerial Integration for CAD/CAM

David Twigg, Christopher A. Voss, Graham M. Winch

International Journal of Operations & Production Management (1992) 12 (7-8): 76–91.

https://doi.org/10.1108/EUM0000000001304

Published: 01 July 1992

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Journal Articles

Implementing Manufacturing Technology: A Manufacturing Strategy Approach

Christopher A. Voss

International Journal of Operations & Production Management (1986) 6 (4): 17–26.

https://doi.org/10.1108/eb054769

Published: 01 April 1986

View article titled, Implementing Manufacturing Technology: A Manufacturing Strategy Approach

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The effects of service failures and recovery on customer loyalty in e‐services: An empirical investigation

Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation

Rethinking paradigms of service: Service in a virtual environment

Benchmarking and operational performance: some empirical results

Implementing Integrating Technologies: Developing Managerial Integration for CAD/CAM

Implementing Manufacturing Technology: A Manufacturing Strategy Approach

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