... of the apparent inconsistencies between organisational applications of agility and flexibility, and their impact on SC operations. Dr Sajad Fayezi can be contacted at: sfayezi@swin.edu.au © Emerald Group Publishing Limited 2015 Australia Flexibility Agility Case study Supply chain management...

... to earlier research. Section 5 presents the conclusions. Daniel Prajogo can be contacted at: daniel.prajogo@buseco.monash.edu.au © Emerald Group Publishing Limited 2013 Supply chain technologies Australia Competencies/skills Future challenges Supply chain professionals Supply...

... for a sample of European firms, but again size effects were less clear in services than in manufacturing. © Emerald Group Publishing Limited 2012 Australia Customer service management Small to medium‐sized enterprises Organizational innovation Organizational performance Ambidextrous Service...

... of training resources indicates that an organization is willing to provide sufficient resources to support the development and implementation of PMSs. © Emerald Group Publishing Limited 2011 Australia Manufacturing industries Performance measures Performance measurement system...

... as: Australia Telecommunications industry Operations management Service definition Service innovation Service value networks Elevated service offering Construct development Structural equation modelling Research on service innovation has expanded over the last decade, yet our understanding...

... Organizational culture Competing values framework Quality Innovation Australia The relationship between organizational culture and organizational performance has been an important topic discussed in the literature. A number of studies have been devoted to examine the role of culture as organizational...

...) performance. Design/methodology/approach The study uses data obtained from a survey of 364 business units encompassing both the manufacturing and service industries in Australia. Findings The findings suggest that the cultural dimension teamwork/respect for people is the most important factor...

... the standard, and as a context, motives moderate the effect of implementation on firms' performance as the outcomes of ISO 9000 adoption. Design/methodology/approach Data were collected from 328 middle and senior managers of ISO 9001 certified firms in Australia who were responsible for managing quality...

... such studies informed by the underlying meanings and theories of process. Strategic manufacturing Process planning Manufacturing industries Australia For well over three decades, the manufacturing strategy (MS) concept has been studied from predominantly normative perspectives...

...@buseco.monash.edu.au © Emerald Group Publishing Limited 2008 H1. Better customer focus leads to better product quality performance. H2. Better customer focus leads to better product innovation performance. Value chain Quality Innovation Australia The rest of the paper...

.... Specifically, it tests two competing views on the relationship; the unitarist and pluralist views. Design/methodology/approach The empirical data was drawn from 194 organizations in Australia. The research model employs the Malcolm Baldrige National Quality Award criteria as TQM framework and builds...

...Harry Boer; Anders Drejer; Geoff Buxey Purpose The textiles, clothing, and footwear (TCF) industry has struggled in Australia since the government commenced dismantling tariffs. By sourcing from Asia, middlemen undercut established suppliers, and retail chains set benchmark low prices...

...Nicholas Beaumont; Amrik Sohal This paper reports on data pertaining to outsourcing collected from a survey administered in 2002 in Australia. The underlying assumption was that outsourcing is becoming popular for sound business reasons such as economies of scale and enabling executives...

... management Technology led strategy Australia Case studies The importance of adoption and use of supply chain management enabling technologies has been a common theme in the literature in this field. The idea of using technology to connect trading partners through closer links between information...

... function deployment is used in this context, and applied to a real estate service environment in Australia. This paper focuses on e‐enabled real estate services, which exhibit scope for a closer integration of customer needs, as reported by Evans (2000) . Current e‐business models aim to “add value...

...Robert Mellor; Pavan Gupta Australia has strong European traditions, rooted in its history of the past 200 years. On the other hand, Australia differs from many European countries in a number of important respects, including geography, population density and aspects of government economic policy...

... performance of manufacturing firms operating in Australia and Canada. We used this data to test the proposition that foreign firms manage the implementation of AMT better than their domestic counterparts. Several reasons have been advanced for this largely untested proposition. Three hypotheses derived from...

... employees. © MCB UP Limited 2001 Response flexibility Supply chain Agile production Australia Case studies During the early 1990s, a number of new concepts aimed at rapidly satisfying the needs of end consumers became popular (see, for example, Youssef, 1992). These include “agile...

... section. Manufacturing Competitiveness Australia Canada Surveys Over the past decade we have witnessed free trade agreements (FTA) established among countries in a number of regions around the world, including Europe, North America and Asia. A key concern for countries involved in FTA has...

...; and the factors that facilitate IT implementation. This paper adds to the empirically-based literature in this area by reporting the findings of a study conducted amongst Australia’s Top 500 companies. The sample is broken down into two categories, namely manufacturing and service industries. The aim...