...Torsten Steinbach; Carl Marcus Wallenburg; Kostas Selviaridis Purpose This research focuses on the role of customer behavior in service outsourcing relationships that are governed by outcome-oriented contracts. The purpose of this paper is to explain how non-collaborative customer behavior impedes...

... to counteract complexity. Practical implications – The paper questions whether organizations should respond with increasing exchange governance complexity to counteract systemic complexity. Managers must consider the manageability and enforceability of complex contracts in combination with the formation...

...Krisztina Demeter; Harry Boer; Partha Priya Datta; Rajkumar Roy Purpose As enterprises focus on offering integrated product/service bundles, performance‐based contracts become ever so important in ensuring effective delivery. Performance‐based contracts fall under the result‐oriented category...

...‐perceived e‐procurement quality (EPQ) (operationalised through the dimensions of professionalism, processing, training, specification, content, and usability) influences both system and contract compliance. Design/methodology/approach User perceptions of EPQ were examined in four UK organisations using...

..., such as disclosure of messages, tampering with messages, etc. Current legal and contract‐related literature dealing with paper documents is not equipped to deal with such problems. Identifies different types of security risks and EDI agreements, and examines potential security risks under these agreements. Discusses...

... available at the right time. The trend of major clients towards executive project management should be encouraged, since only they can view a project in its entirety. © MCB UP Limited 1986 Construction Industry Contracts Problem Solving Projects 25 Delays on Large Construction Projects...