...Yujuan Guo; Di Fan; Xiao Zhang Purpose This study investigates the effects of using social media for customer service on firms' reputation building. In addition, this study explores the role of absorptive capacity, ISO (International Organization for Standardization) 9,000 implementation...

... that they have replaced the need for one set of competencies with another, that of effectively managing relationships with suppliers. © MCB UP Limited 1999 Supply‐chain management TQM Customer service Economists disagree about the use of accounting data to measure firm performance because...

... to show how customer service levels fall dramatically as average production levels approach available capacity and to determine the increases in levels of safety stock necessary to maintain desired customer service levels when capacity is limited. © MCB UP Limited 1993 Capacity planning...

... and competitive. Input/output control is used so that the input in terms of orders is controlled at the same time as the output is controlled in terms of capacity. © MCB UP Limited 1992 Capacity planning Customer service Make‐to‐order manufacturing Input/output analysis Decision‐support systems...

..., identifies small and large distributors as a function of the demand parameters. Results highlight policy options available to the manufacturer to increase the service level of the system, and these are dependent on the size and competitiveness of the market. Customer satisfaction Customer service...