Keywords: Empirical survey
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Journal Articles
Journal Articles
International Journal of Operations & Production Management (2018) 38 (5): 1245–1270.
Published: 17 April 2018
... and Johnston, 2011 ; Lapre and Tsikriktsis, 2006 ; Bougie et al., 2003), service recovery (Contiero et al., 2016), customer loyalty (Sousa and Voss, 2009) and the effectiveness of social media (Gu and Ye, 2014 ; Fan and Niu, 2016). Korea Service failure Empirical survey Service...

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