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Keywords: Empirical survey
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Journal Articles
International Journal of Operations & Production Management (2022) 42 (13): 411–437.
Published: 07 October 2022
... of their reciprocal relationships and impact on manufacturing firm performance (MFP). Design/methodology/approach In the study, six hypotheses have been developed and tested through an empirical survey administered to 120 senior executives of Italian manufacturing firms. The data analysis has been carried out via...
Journal Articles
International Journal of Operations & Production Management (2018) 38 (5): 1245–1270.
Published: 17 April 2018
... and Johnston, 2011 ; Lapre and Tsikriktsis, 2006 ; Bougie et al., 2003), service recovery (Contiero et al., 2016), customer loyalty (Sousa and Voss, 2009) and the effectiveness of social media (Gu and Ye, 2014 ; Fan and Niu, 2016). Korea Service failure Empirical survey Service...
