Keywords: Front- and back-end units
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Journal Articles
International Journal of Operations & Production Management (2018) 38 (1): 249–271.
Published: 02 January 2018
...Jawwad Z. Raja; Mehmet Chakkol; Mark Johnson; Ahmad Beltagui Purpose Research suggests that to structure for servitization, organizations should separate their front- and back-end units by reference to high vs low contact activities. However, these prescriptions are overly simplistic and largely...

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