... papers from 103 different lead authors in 68 international peer-reviewed journals. Findings – The work proposes support for the existence of distinct researcher communities, namely services marketing, service management, operations management, product-service systems and service science management...

...S.M. Disney; D.R. Towill Compares the bullwhip properties of a vendor managed inventory (VMI) supply chain with those of a traditional “serially‐linked” supply chain. The emphasis of this investigation is the comparative impact the two structures have on the “bullwhip effect” generated. Particular...

... Service (NHS). NHS Direct, a call centre service for patients and their carers, is unique in the NHS in that it represents an entirely new service concept, with a rare opportunity to design a single nation‐wide service from scratch, and to manage and co‐ordinate a delivery system consistently throughout...

...Ravi Kathuria; Stephen J. Porth Prior research of the influence of “upper echelon” managers has confirmed the importance of matching the characteristics of senior executives with the requirements of their organizations’ strategies. Firms that achieved higher levels of strategy‐manager alignment...

...Raffaella Cagliano; Gianluca Spina The adoption and effectiveness of advanced management practices by small and medium enterprises (SMEs) is becoming an emerging issue since the literature has recognised that a pure entrepreneurial attitude is no longer enough for the competitive success...

...Mike Bourne; Andy Neely; Ken Platts; John Mills This paper investigates the success and failure of performance measurement system design interventions in ten companies. In each case, the senior management team was facilitated through a management process to redesign their performance measurement...

...Sérgio P. Santos; Valerie Belton; Susan Howick The design, implementation and use of adequate performance measurement and management frameworks can play an important role if organisations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread...

...R. Phaal; C.J.P. Farrukh; D.R. Probert The effective management of technology as a source of competitive advantage is of vital importance for many organisations. It is necessary to understand, communicate and integrate technology strategy with marketing, financial, operations and human resource...

..., SLP is given as follows: (see equation 5) (see equation 6) (see equation 7) © Emerald Group Publishing Limited 2001 Productivity Management Linear programming Production management Optimization Processes Given available input at the first process, what inputs and outputs...

... as an ability to use them selectively to overcome the constraints of the emerging Polish environment. © MCB UP Limited 1999 Consumerism International trade Management Methods Operations Technology Poland is the success story of recent changes in Europe. Table I shows progress...

... (Feldbaum and Kratz, 1995; Oram and Wellins, 1995). One recent report noted: “during their stay patients will come into contact with a range of professional staff, each with their own management structure and hierarchies. The result can be a fragmented approach to care delivery which fails to place...

...Paul Walley Chris   Floyd . Managing technology for corporate success . Gower , 1997 . pp 288 , ISBN: 0 566 07991 7   £49.50 hardback © MCB UP Limited 1998 --> Management Manufacturing Success Technology Chris Floyd’s book is aimed at higher level...

...Henry C. Co; B. Eddy Patuwo; Michael Y. Hu Examines the success factors critical to the adoption and implementation of advanced manufacturing technology. Empirically tests the hypothesis that the management variables most associated with the human factor in automation projects alone can...

...Victor E. Sower; Jaideep Motwani; Michael J. Savoie Contends that most collections of classic works are the result, primarily, of subjective criteria applied by one editor or a small group of editors. Provides a list of authors and classic works in the field of production and operations management...

... relationships. Also finds that the factors leading to improved benefits changed significantly as the alliance matured, with specific information flows becoming key. Proposes a profile of the relative importance of these factors over time. © MCB UP Limited 1996 Management Purchasing Suppliers...

...Matthew A. Waller; Sanjay Ahire With a global drive towards implementing total quality management (TQM), the number of TQM failures is also increasing. One of the major reasons cited for these failures is lack of management commitment. However, no attempt has been made to diagnose why it occurs...

...K. Vinodrai Pandya; J. Boyd In the last 30 years many Japanese companies have set up plants in the UK. This has brought many benefits, one of which being the introduction of their unique style of management. The last decade has seen an increasing use of these practices in the UK. A survey...

...Bernard Burnes; Hakeem James In the 1980s it became increasingly apparent that the management of change is a crucial factor in organizational performance. However, it became equally apparent that many organizations found great difficulty in successfully planning and implementing change. One oft...

... different man‐management strategies, choosing appropriate levels of remuneration, training and development to sustain and improve the quality of HR and its productivity. Thus, the productivity of HR, when viewed in relation to the cost incurred through adoption of such strategies, would reflect...

... analysis allowed the local management, in each case, to identify the key areas of weakness, in both the short and medium term. As such it gave each of them a possible starting‐point from which to formulate an operational strategy. © MCB UP Limited 1995 We consider the manufacturing process...