...Bong Choi; Jongweon Kim; Byung‐hak Leem; Chang‐Yeol Lee; Han‐kuk Hong Purpose This study proposes a research model to test whether Six Sigma‐based management activities improve corporate competitiveness in Samsung Group. Design/methodology/approach The paper's model was validated and its...

...James S. Baldwin; Peter M. Allen; Keith Ridgway Purpose The purpose of this is to add both to the development of complex systems thinking in the subject area of operations and production management and to the limited number of applications of computational models and simulations from the science...

...Fredrik Nilsson; Vince Darley Purpose This paper aims to contribute to the tactical and operational decision making of manufacturing and logistics operations by providing novel insights into modelling and simulation, based on complex adaptive systems (CAS). Design/methodology/approach...

... overview of BPR and identifies three unresolved issues from the literature (the choice of modelling techniques used to describe business processes, whether to use generic or context specific process maps and whether to aim for radical or incremental change). An overview of each project is given...

...F.J. O’Donnell; A.H.B. Duffy Begins with a brief review of research in the area of performance, with particular emphasis on design and product development, highlighting the main weaknesses in work to date. Then presents a fundamental and generic model of performance, related to knowledge‐based...

...Ravi S. Behara; Warren W. Fisher; Jos G.A.M. Lemmink Effective measurement and analysis of service quality are an essential first step in its improvement. This paper discusses the development of neural network models for this purpose. A valid neural network model for service quality is initially...

...Ann Vereecke; Roland Van Dierdonck The literature on global manufacturing strategy contains few models that help managers to design and manage their global plant network. An interesting model is the one developed by Ferdows, describing the strategic role of plants. This paper discusses and tests...

... planning problem: how can a hospital generate an admission profile for a specialty, given a target patient throughput and utilization of resources, while satisfying given restrictions? For this planning problem, we will develop an integer linear programming model, that has been tested in a pilot setting...

... with the aim to research new methods to deliver substantial benefits associated with new product development. The project will deliver a methodology, models and a suite of decision support tools sustaining and improving the new product development process, enabling novel technical solutions to be developed...

...Elaine Palmer; David Parker Observes that performance measurement models are largely based on deterministic assumptions about the world. Suggests that it is time to re‐align performance measurement with post‐deterministic discoveries made in the physical sciences, especially quantum physics...

...Sanjay Jain; Ngai Fong Choong; Khin Maung Aye; Ming Luo Rapid product/process realization and enterprise integration have been identified among the major imperatives for enabling the next generation manufacturing paradigm. This paper proposes a virtual factory modeling approach to support...

...Adrien R. Presley; Donald H. Liles Process models are a valuable tool in the design and configuration of enterprises. However, current modeling techniques have shortcomings that prevent them from fully supporting the analysis required to design an enterprise. This is especially true when...

...Srinivas Talluri; Joseph Sarkis © Emerald Group Publishing Limited 2001 Benchmarking Modelling Performance measurement Mathematical programming The concept of benchmarking has proven very effective to those organizations that seek to continuously improve their operations...

...B. Yu; J.A. Harding; K. Popplewell Enterprise activities are intricate, as companies often produce multiple product families which require a complex mixture of production modes. Modelling techniques are commonly applied to expose the behaviour of an enterprise and to investigate the feasibility...

...Minwir Al‐Shammari This paper seeks to measure and evaluate the productive efficiency of health‐care organizations (hospitals) using a multicriteria Data Envelopment Analysis (DEA) methodology. DEA is a special linear programming model for deriving the comparative efficiency of multiple‐input...

...Thomas F. Burgess A high level model of the organisation is built using the system dynamics method and an operations management perspective. The organisation is portrayed as a process linking the key competitive capabilities of cost, quality, time and flexibility. Empirical data are used...

... approach to this is to apply the Sink and Tuttle model describing seven performance criteria. A more modern approach has been advised by the TOPP program. TOPP measures performance along three dimensions: efficiency, effectiveness and adaptability. TOPP uses questionnaires to collect data. Another approach...

...Kazem Chaharbaghi; Robert Willis Strategy model making has become a lucrative and growing industry. This industry appears to have no real purpose but superficially peddles the idea of a turnkey solution which is neither generic nor sustainable. As a result, the solution has now become part...

...Henk Akkermans; Will Bertrand Quantitative modelling seems admirably suited to help managers in their strategic decision making on operations management issues, but in practice models are rarely used for this purpose. Investigates the reasons why, based on a detailed cross‐case analysis of six...

... manufacturing to such products, using a model of a typical lean high‐volume automotive producer as a base, comparing the drivers faced, the practices adopted to respond and the type of measures used to assess effectiveness. Provides an explanation as to how this approach was applied to the civil aerospace...