...Daniella Abena Badu; Pietro Micheli Purpose This study aims to examine how different uses of performance measurement systems (PMS) enable or hinder organizational ambidexterity (OA), intended as the simultaneous pursuit of exploitation and exploration. Design/methodology/approach Following...

... diagnostic and interactive use has the strongest association with organizational ambidexterity, measured as the multiplicative interaction between exploration and exploitation. Practical implications If an organization or business unit is mainly pursuing exploitative goals, a mainly diagnostic use of PMS...