...Tim Baines; Ali Ziaee Bigdeli; Oscar F. Bustinza; Victor Guang Shi; James Baldwin; Keith Ridgway Purpose The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide...

...@eng.cam.ac.uk © Emerald Group Publishing Limited 2015 Service Organizational change Servitization Operations strategy In the manufacturing world, services are in vogue. As markets demand greater customization and faster innovation, academic, and management literatures alike suggest...

...; determine lean metrics; map the future state; create Kaizen plans; and implement Kaizen plans. Womack and Jones (2003) have also developed an implementation framework for lean management. Service Organizational change Lean Lean thinking Financial services Quantitative survey...

... situational factor that could facilitate the use of the technology at the individual level. © Emerald Group Publishing Limited 2012 Product development Product life cycle Aerospace industry New product development Product lifecycle management Technology acceptance Organizational change...

... applied to the pure‐service context? Niall Piercy can be contacted at: N.C.Piercy@bath.ac.uk © Emerald Group Publishing Limited 2009 Call centres Lean production Organizational change Service industries Extensions and applications of explicit lean principles beyond...

... Emerald Group Publishing Limited 2007 Operations management Organizational change Action research Skinner's (1969, 1974) two seminal articles initiated the development of operations strategy (OS) theory and several advances have emerged since. However, a recent study (Slack et al...

... 2005 Purchasing Organizational change Process management Purchasing can be divided into two broad categories, large and small purchases, based on seven characteristics of purchased product – volume, specificity, technological complexity, essentiality, fragility, variability...

...Bernard Burnes In a fast‐moving and unpredictable world, there can be little doubt that organizational change is one of the most important issues facing organizations. This is especially so, when it is claimed that over 60 per cent of all change projects are considered to fail. Not surprisingly...

... collection tool that can be used to triangulate findings with other tools and techniques that are rigid and structured (e.g. secondary data acquisition). © MCB UP Limited 2003 Organizational change Operations management Manufacturing industry Published research on organisational change...

... the evolution of the measurement systems used by different organisations. © MCB UP Limited 2002 Performance measurement Development Organizational change Although it has long been recognised that performance measurement has an important role to play in the efficient and effective management...

... chain management to draw illustrations from two case examples which reinforce the utility of this use of complexity in formulating emergent strategies. © MCB UP Limited 2002 Strategic evaluation Organizational change Supply chain management Glass (1996) neatly summarises...

.... Finally, an appendix is included which focuses specifically on the issue of the research process. Here, it is argued that calls for managerially‐relevant research will be best met through more widespread adoption of mode 2 as an approach. © MCB UP Limited 2001 Organizational change Operations...

... organizational change and transformations. Four operating principles help achieve these outcomes. Enacting three functions (i.e. technical assistance, training/education, and research) accomplish the desired goals and objectives. Within this collaboration, an applied research strategy is described with five...

... as a whole. © MCB UP Limited 2001 TQM Corporate culture Financial services Organizational change This article describes the results of a research project which began with the recognition that many companies undertaking total quality management (TQM) programmes have, in recent times...

... structural configuration, which fits to the attributes of the purchased items and the mission of the enterprises. © MCB UP Limited 2001 Supply chain Organizational change Purchasing Decision making It is widely accepted that organisational purchasing is a most important function...

...Rodney McAdam; Alan Bannister © Emerald Group Publishing Limited 2001 Performance measurement Organizational change TQM Often organisations which adopt business improvement philosophies, such as TQM, have difficulty in measuring or quantifying the difference that the new...

... in building an organization’s competitiveness, by itself it cannot and does not guarantee success. © MCB UP Limited 2000 Organizational learning Organizational change Motor industry Despite this confusion, promoting learning within organizations is increasingly seen to be vital...

... expensive resource for most organizations and as such they offer a major opportunity within a BPR exercise. © MCB UP Limited 2000 Process management Organizational structure Organizational change BPR Business process re‐engineering (BPR) is a concept that has been heavily...

... on closer examination of this text they give only limited consideration to the nature of learning within manufacturing and the practical means whereby learning can be achieved. Rather, they say simply: Learning organizations Manufacturing Organizational change Small‐ to medium‐sized firms ©...

..., this can equate to a loss of up to 50 per cent of their wages. Performance measurement Manufacturing Organizational change Organizational culture The PBR system appears to cause problems for the company by inhibiting flexibility on the shopfloor and by encouraging workers to become highly...