...Tim Baines; Ali Ziaee Bigdeli; Oscar F. Bustinza; Victor Guang Shi; James Baldwin; Keith Ridgway Purpose The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide...

... Limited 2015 Service Organizational change Servitization Operations strategy In the manufacturing world, services are in vogue. As markets demand greater customization and faster innovation, academic, and management literatures alike suggest that supplementing products with value added...

... Organizational change Lean Lean thinking Financial services Quantitative survey Lean management is a management philosophy that aims at a continuous improvement of a company’s value creation capability by engaging all employees. In order to follow this philosophy, the core idea of lean management...

...). Product development Product life cycle Aerospace industry New product development Product lifecycle management Technology acceptance Organizational change In manufacturing and hi‐tech industries, the survival of firms is increasingly determined by their success in new product development...

... sector and certain product‐service contexts. Evidence on lean in pure service environments is very limited. The paper addresses this shortcoming. Call centres Lean production Organizational change Service industries Niall Piercy can be contacted at: N.C.Piercy@bath.ac.uk © Emerald...

... Emerald Group Publishing Limited 2007 Operations management Organizational change Action research Skinner's (1969, 1974) two seminal articles initiated the development of operations strategy (OS) theory and several advances have emerged since. However, a recent study (Slack et al...

... to address the issue of small purchases. © Emerald Group Publishing Limited 2005 Purchasing Organizational change Process management Purchasing can be divided into two broad categories, large and small purchases, based on seven characteristics of purchased product – volume...

...Bernard Burnes In a fast‐moving and unpredictable world, there can be little doubt that organizational change is one of the most important issues facing organizations. This is especially so, when it is claimed that over 60 per cent of all change projects are considered to fail. Not surprisingly...

... UP Limited 2003 Organizational change Operations management Manufacturing industry Published research on organisational change has been both qualitative and quantitative in nature, and has been extensive in its coverage. However, most studies have focused on the organisational...

... and the involvement of employees affect success. Not only does their study identify factors affecting the success of performance measurement activities, but it also highlights the need for support of such activities within the organisation. Performance measurement Development Organizational change...

... anticipations and to build and reinforce the deep structure to maintain the momentum of the change processes. © MCB UP Limited 2002 Strategic evaluation Organizational change Supply chain management This paper is in three parts. Part one will examine the nature of business changes...

... approach to dealing with rules, disequilibrium and feedback processes. © MCB UP Limited 2001 Organizational change Operations management Case studies Change in organisations has been one of the recurring research themes of the last decade. One compelling explanation of the interest...

... organizational change and transformations. Four operating principles help achieve these outcomes. Enacting three functions (i.e. technical assistance, training/education, and research) accomplish the desired goals and objectives. Within this collaboration, an applied research strategy is described with five...

... as a whole. © MCB UP Limited 2001 TQM Corporate culture Financial services Organizational change This article describes the results of a research project which began with the recognition that many companies undertaking total quality management (TQM) programmes have, in recent times...

... of analysis (i.e. application of state‐of‐the art technical and financial tools to improve the performance of the purchasing function). © MCB UP Limited 2001 Supply chain Organizational change Purchasing Decision making It is widely accepted that organisational purchasing is a most...

... to measure the effect on business performance measures. © Emerald Group Publishing Limited 2001 Performance measurement Organizational change TQM Often organisations which adopt business improvement philosophies, such as TQM, have difficulty in measuring or quantifying...

... Limited 2000 Organizational learning Organizational change Motor industry The second manufacturer, Volvo AB of Sweden, is an international transport equipment organization employing 70,000 people, with production in more than 20 countries. Since its formation in 1927, the company has...

...‐functional team to look at the total market … © MCB UP Limited 2000 Process management Organizational structure Organizational change BPR Business process re‐engineering (BPR) is a concept that has been heavily popularised in recent years and in many countries. BPR implementations...

.... However, these are largely based on the experiences of only one case company, Chaparral Steel (Leonard‐Barton, 1992). © MCB UP Limited 2000 Learning organizations Manufacturing Organizational change Small‐ to medium‐sized firms The concept of the learning organisation is one...

... to further improve the performance. A number of tools are being developed to assist manufacturing enterprises to carry out the above process, which are discussed below. © MCB UP Limited 2000 Methodology Agile production Manufacturing Organizational change Uncertainty/change...