... Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Service supply chain Supplier relationships Service-dominant logic Typology Process management Abduction Healthcare service In today’s rapidly evolving business landscape, the ascendance...

...Melissa De Regge; Paul Gemmel; Bert Meijboom Melissa De Regge can be contacted at: melissa.deregge@ugent.be 26 03 2019 19 07 2019 30 07 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Process management...

...-use rights only The purpose of this paper is to explore commonalities and differences between projects and processes, and between project management (PjM) and process management (PcM), with a view to challenge this dichotomic typology, clarify the gray areas in between and propose better ways...

... sector Lean Knowledge management Process management Management consultancy This paper seeks to contribute to the theme of this special issue by exploring the intersection of two important trends in operations management: the growing influence of management consultants on operations management...

... Group Publishing Limited 2012 Manufacturing industries Process management Operations and production management Process mapping Service organization Manufacturing companies Servitisation Over the course of the past few decades, manufacturing industries have encountered a changing...

... systems Product innovation Process management Organizational innovation Organizational performance Operations management Flexibility has come to occupy a central position in how operations can be strategically developed to play an effective part in achieving competitive advantage (Slack...

... adopters, and their influence on the decision to adopt. Costs Process management Technology led strategy Supplier relations Operations improvement often depends on process innovations and, in particular, on technological innovations. To date studies of innovations have tended to concentrate...

...Harry Maddern; Roger Maull; Andi Smart; Paul Baker Purpose The paper seeks to evaluate the drivers of customer satisfaction (CS), specifically exploring the impact of business process management (BPM) on service quality and CS. Design/methodology/approach A longitudinal case study uses...

... if the cost of pursuing multiple design alternatives is low; iterative coordination is preferred if rework cost is low or downstream is insensitive to upstream changes. Design Product management Product design Process management The flow from product design, through process design, to process...

... organizations Networking Process management South Africa There is increasing recognition of the importance of inter‐organizational networking as a means of developing competitive strength both within firms and in the wider systems in which they participate. For example, research on clusters...

... (quality) Process management Performance measurement in operations is receiving a lot of attention since the 1980s. Companies are at various stages of implementing and refining their performance measurement systems, and they are finding solutions for many practical and conceptual challenges. From...

... 2005 Purchasing Organizational change Process management Purchasing can be divided into two broad categories, large and small purchases, based on seven characteristics of purchased product – volume, specificity, technological complexity, essentiality, fragility, variability...

...., 1995) and operating practices (Olk, 1997). Trust affects inter‐partner cooperation, reducing the need to check on the other partners and allowing more energy and time to be directed towards long‐term goals of mutual benefit (Cullen et al., 2000). Strategic alliances Process management...

... to avoid cynicism and backsliding. © Emerald Group Publishing Limited 2005 Process management Continuous improvement Economic sustainability Inspired by the dramatic improvements demonstrated, many companies have undergone a process improvement (PI) programme and have found...

... production Manufacturing systems Information systems Process management Agile manufacturing is primarily a business concept. For a company, to be agile is to be capable of operating profitably in a competitive environment of continually, and unpredictably, changing customer opportunities (Goldman...

.... Majed and Zairi (2000) provide a review of BPR tools and techniques and reflect that BPR may be integrated into process management by pulling tools from a variety of process change approaches and building hybrid process design and implementation techniques. This paper presents a case study...

... Temperature Process control Process management The term lean manufacturing was first introduced by Womack et al. (1990) in their book The Machine That Changed the World, which describes the Toyota production system (TPS) that Eiji Toyoda and Taiichi Ohno developed at the Toyota...

.... Depending on the expected outcome of the programme, we categorise the programme under type C (modification and improvement of the existing systems and processes) or type D (introducing new systems or processes). © MCB UP Limited 2003 Process management Project management Change management...

... that the techniques of BPR are highly applicable in the public sector. © MCB UP Limited 2003 Business process re‐engineering Process management Modelling Public sector Action research Academic interest in the field of business process re‐engineering (BPR) seemed to approach fever pitch during...

... underpin the degree of involvement where there was close interaction between accountants and operations managers. The paper concludes with a discussion of the implications for operations managers and some suggestions for further research. © MCB UP Limited 2002 Process management Change...