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Keywords: Professional service firms
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Journal Articles
Improving professional service operations: action research in a law firm
Available to Purchase
International Journal of Operations & Production Management (2021) 41 (6): 805–829.
Published: 11 June 2021
... be contacted at: k.balthu1@aston.ac.uk 12 10 2020 31 01 2021 05 05 2021 17 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Professional service firms Soft systems methodology Action research Change management...
Journal Articles
Measurement of productivity of professional services: Anillustration on Swedish management consulting firms
Available to Purchase
International Journal of Operations & Production Management (1999) 19 (9): 922–950.
Published: 01 September 1999
... are in use. This paper seeks to address the difficulties associated with the measurement of productivity of professional service firms and to propose a more adequate measure of productivity in these industries. This measure is tested on a sample of Swedish management consulting firms, and is assessed...
Journal Articles
Operations Management in Professional Service Organisations: A Typology
Available to Purchase
International Journal of Operations & Production Management (1990) 10 (4): 5–15.
Published: 01 April 1990
... Institutionalization of Formal Knowledge, The University of Chicago Press, Chicago, 1986. 2. Maister, D.H., "Balancing the Professional Service Firm", Sloan Management Review, Vol. 24 No. 1, 1982, pp. 15-29. 3. Harvey, J., "The Design and Management of Operating Systems in a Human Service Environment", Journal...
