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Keywords: Service innovation
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Journal Articles
International Journal of Operations & Production Management (2026) 46 (4): 611–641.
Published: 30 December 2025
... 01 12 2024 09 06 2025 30 09 2025 12 11 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Digital platforms Service innovation Product modularity Process modularity Organisational modularity Zhongtai strategy...
Journal Articles
International Journal of Operations & Production Management (2019) 39 (1): 43–74.
Published: 07 August 2018
... 2019 Emerald Publishing Limited Licensed re-use rights only The purpose of this paper is to study service innovation in product companies (servitization) by considering the relationship (moderation) between product companies and service suppliers. Using a relational view of the firm...
Journal Articles
International Journal of Operations & Production Management (2011) 31 (11): 1164–1192.
Published: 18 October 2011
... or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit. ESO helps us expand our understanding of service innovation to include a service network or service system's dimension. Design/methodology/approach...
