...Syed Aamir Ali Shah; Kamran Ali Chatha; Muhammad Shakeel Sadiq Jajja Purpose The objective of this study is to identify the characteristics and management implications of different supplier types within service supply chains (SSCs) using service-dominant logic. Design/methodology/approach...

... quantitative studies to provide evidence of how service suppliers’ involvement affects different servitization business dimensions and the obtained benefits for both product- and service-oriented outputs. Servitization Service innovation Service supply chain Servitization is considered...

... of analytic methods was used – inductive case analysis and analysis of data from two service supply chains in the telecom industry. Findings Empirical evidence from two cases was examined and provides support for the presence of a service bullwhip effect. Quantitative and qualitative case data were used...