... with the relational consequences or non-transactional costs of participation in a TSCF arrangement. The dyadic-triadic distinction provides a new and meaningful way of categorising SCF mechanisms, which also broadens the service triads’ literature from a focus on outsourcing services for a focal firm's customers...

...Antonios Karatzas; Mark Johnson; Marko Bastl Abductive case study Service performance Relationship influences Service triads In Business-to-Business (B2B) settings, a manufacturer adopting a service-based business model (e.g. servitization – Baines et al., 2009) often...