... measurement frameworks. A review of the literature suggests that although significant progress has been made in the last decade in developing integrated, balanced and strategically driven performance measurement systems (for a comprehensive review of literature on performance measurement system design...

... of a performance measurement system design process is developed. This framework provided guidelines which were subsequently used to inform the development of a process‐based approach to performance measurement system design. The process was enhanced and refined during application in three action research projects...

... ten case study examples to provide support for its application to service businesses. Silvestro et al.’s matrix is shown in Figure 1 . They define six criteria on the vertical axis: Systems design Service operations Statistics Empirical studies We present the first empirical...

...) are identified and grouped under corresponding scenarios. 2. (2) System design produces the design specification. The design process refines the functional specification, with the objective of identifying the primary entities (in the form of abstract classes) to make up the supervisory software...

... Production control Systems design Systems theory Keywords Operations management, Production control, Systems design, Systems theory Abstract Argues that in increasingly turbulent and complex environments, the tools of “systems thinking” may provide a valuable resource in the drive to attain...

...David A. Collier; Susan M. Meyer The service positioning matrix shows how the desired nature of the customer’s service encounter activity sequence translates into a recommended service system design. The matrix helps managers think about marketing and operations linkages, roles of the customer...

...Christer Karlsson Identifies radical changes made by one organization in production principles and managerial issues behind the production system design, over a time period of 25 years. Finds that managerial perspectives moved away from a focus on handling problems (although with visions of work...

... to identify problems, solutions and the need for a new approach to production systems design where costs are more sensitive to changes in demand. Proposes the concept of adaptable production as an approach which can accommodate to greater changes in demand than lean production. © MCB UP Limited 1996...

... and pull systems using simulation analysis. The simulation results show that the pull system dominates the push system in lead time, in‐process inventories and stability of the production process. Just‐in‐time Materials management Planning Systems design © MCB UP Limited 1995 IJOPM 15,9 70...

..., focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda. Traditionally quality has been defined in terms of conformance to specification and hence quality‐based...

...Henrik Brynzér; Mats I. Johansson; Lars Medbo Presents a methodology useful when analysing the efficiency of order picking systems. The main feature of the analysis is the ability to compare different system designs. The methodology has earlier been applied mainly to assembly production systems...

... strategy in terms of the framework presented. Systems design Project control Manufacturing strategy Process manufacturing Production technology Linking Systems to Strategy William L. Berry Ohio State University, USA, and Terry Hill London Business School, UK Linking Systems to Strategy 3 Many...

... system, the information interfaces in a hard integrated system are linked in a fixed and rigid manner. Hard integration reduces, not enhances, flexibility. Production management Flexibility Systems design Computer technology Computer‐aided production management Computer‐integrated manufacturing...

...‐best way” approach to shopfloor measurement systems. Discards this in favour of an alternative approach outlined. © MCB UP Limited 1992 Japan Manufacturing Performance measurement Systems design United Kingdom Improvement Competitive advantage Production control Organizational...

... spends in the system using the output obtained from the simulation model. © MCB UP Limited 1991 Case studies Simulation Systems design Assembly lines Models IJOPM 11,6 A Simulation Approach to the Design of an Assembly Line: A Case Study 66 Received September 1990 Revised December 1990...