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Keywords: Virtual companies
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Journal Articles
Rethinking paradigms of service: Service in a virtual environment
Available to Purchase
International Journal of Operations & Production Management (2003) 23 (1): 88–104.
Published: 01 January 2003
... with an example from the research. © MCB UP Limited 2003 Service Electronic commerce Virtual companies Service quality We can define service in a virtual environment (e‐Service) as the delivery of service using new media such as the Web. However, there is a broad spectrum from pure sales...
