... activities. Design/methodology/approach In this study, the authors apply and extend the TAM to examine the factors that influence the acceptance of e-procurement by individual employees. The authors’ focus is on the potential role of user-perceived e-procurement quality dimensions as the antecedents...

...Alistair Brandon-Jones Purpose Despite significant investment in e-procurement by many organisations, perceived failings in the quality of such technologies and of the support provided to use them – termed here e-procurement quality – continue to generate resistance from internal customers who...