A study of health care employees’ opinions about stress patterns in the united arab emirates

This study aims to investigate workplace stress and its related patterns (sources, patient interactions, and coping strategies) among health care employees in the United Arab Emirates (UAE). Academic research in this area is limited, and the globalization of health care services requires an examination of areas that have the potential to affect employee performance - which ultimately impacts health care service and quality. Based on a sample of 175 employees from both public and private health care organizations, results indicate the primary source of workplace stress is role ambiguity, while the lowest cause of stress is patients. The primary coping strategy used by our sample participants is productiveness and activity. Our findings are useful to healthcare management in order to address employee stress-related concerns, and increase the quality of health care provided.