Numbers and hearts: A case study in the development of metrics for transformational ministry outcomes

Faith-based nonprofit organizations often do not track the transformational outcomes of programs because these outcomes are considered intangible and difficult to quantify. Bible League International’s (BLI) Board of Directors commissioned the development of an instrument to assess the transformative impact of BLI’s programs. This was accomplished in collaboration with the Metadigm Group. From field interviews and from relevant literature, three measurement domains emerged: Program Participant Outcomes, Worker Capacity and Affiliation, and Program Function. In pilot tests, qualitative methods were used to refine the instrument. Due to time and budgetary restraints, the project ended prior to conducting reliability studies. This case study presents factors driving faithbased nonprofits to measure transformational outcomes, exposes some of the methodological challenges in accessing transformational outcomes, and provides an approach to developing an instrument to quantify transformational outcomes