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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb014559. When citing the article, please cite: Frances Gaither Tucker, (1983), “Creative Customer Service Management”, International Journal of Physical Distribution & Materials Management, Vol. 13 Iss: 3, pp. 34 - 50.
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© MCB UP Limited
1994
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