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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000000305. When citing the article, please cite: Larissa S. Kyj, Myroslaw J. Kyj, (1989), “Customer Service: Product Differentiation in International Markets”, International Journal of Physical Distribution & Materials Management, Vol. 19 Iss: 1, pp. 30 - 38.
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1994
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