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Mind the perception gap: An integrative performance management framework for service supply chains

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Dawei Lu, Sobhan Asian, Gurdal Ertek, Mete Sevinc
Journal: International Journal of Physical Distribution & Logistics Management
International Journal of Physical Distribution & Logistics Management (2019) 49 (1): 33–51.
https://doi.org/10.1108/IJPDLM-09-2017-0302
Published: 06 November 2018
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