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Journal Articles

The evolution of demand for last-mile fulfillment services in the US: a regionalized perspective

Micah J. Marzolf, Jason W. Miller, Simone T. Peinkofer

International Journal of Physical Distribution & Logistics Management (2026) 56 (11): 187–206.

https://doi.org/10.1108/IJPDLM-06-2025-0299

Published: 07 April 2026

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Includes: Supplementary data

Journal Articles

The effect of perceptions of justice in returns on satisfaction and attitudes toward the retailer

Angela L. Jones, Jason W. Miller, Judith M. Whipple, Stanley E. Griffis, Clay M. Voorhees

International Journal of Physical Distribution & Logistics Management (2024) 54 (1): 40–60.

https://doi.org/10.1108/IJPDLM-01-2022-0007

Published: 07 December 2023

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Journal Articles

An examination of the effects of omni-channel service offerings on retailer performance

Angela L. Jones, Jason W. Miller, Stanley E. Griffis, Judith M. Whipple, Clay M. Voorhees

International Journal of Physical Distribution & Logistics Management (2022) 52 (2): 150–169.

https://doi.org/10.1108/IJPDLM-06-2020-0175

Published: 16 November 2021

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