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Journal Articles
International Customer Service as a New Competitive Tool
Available to Purchase
International Journal of Physical Distribution & Materials Management (1989) 19 (10): 4–9.
Published: 01 October 1989
Journal Articles
Is a Global Customer Service Policy Desirable?
Available to Purchase
International Journal of Physical Distribution & Materials Management (1989) 19 (10): 10–13.
Published: 01 October 1989
Journal Articles
Customer Service: Product Differentiation in International Markets
Available to Purchase
International Journal of Physical Distribution & Materials Management (1989) 19 (1): 30–38.
Published: 01 January 1989
