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Keywords: Integrative performance management
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2019) 49 (1): 33–51.
Published: 06 November 2018
... Licensed re-use rights only Data envelopment analysis (DEA) Service supply chain Perception gap Integrative performance management Key performance indicators (KPI) Middle-range theorizing (MRT) In the service industry success often favours those who deliver higher performances and value...
